Firewall Conflict

After installing an update to my security program, following advice that my Internet Security file was not the latest available, I started having trouble connecting to, and staying connected to the internet.

This caused considerable concern and anguish to me, and I eventually had contact with the technical support people at the company concerned.

It was difficult to explain my concerns over the phone , which they took the time to listen to, and attempt to resolve my problems.

The second contact came up with the suggestion that there was a conflict between the program's firewall, and the Windows firewall.

After much toing and froing, the program's firewall was disabled.

Now, I can connect to, and stay connected to the internet, without dropping out of a connection, which had been happening during the conflict.

I thanked them for their help, and I have fingers crossed against having any more dramas.